Adult



		Success in modern business is determined by more than an expensive suit. Success is determined by a combination of confidence, competence, attitude, demeanor and communication.


Courtesy Counts Business Etiquette & Professional Development Program provides professionals of all levels etiquette training that will enable participants to successfully represent themselves and the company with professional polish and class. Participants will learn the soft skills that will enable them to interact with coworkers and customers with ease and establish rapport to form successful, long lasting relationships. Through role playing, case studies, discussions and quizzes, participants will learn how to develop a corporate persona, make a positive first impression and present themselves as a seasoned polished professional.

Courtesy Counts Business Etiquette & Professional Development Program is customized to fit your organization’s specific needs. Each workshop is 2 hoursand the number of workshops in the program is determined by the client. Class size is limited to 25 participants.

Consulting

Courtesy Counts offers the following personalized consulting services to individuals, businesses and organizations: Media Coaching – For professionals, entrepreneurs, athletes and anyone who is seeking to enhance their public speaking skills. Sessions will focus on addressing personal topics in a positive manner and responding to commonly asked interview questions from the media. Clients will receive their recorded interview exercises and an action plan to record feedback and progress.


	Interview Coaching - For professionals rentering the workforce or for anyone who wants to sharpen their interviewing skills. Clients will be trained on how to answer commonly asked challenging questions from senior leadership and learn what questions to ask. Clients will receive their mock interview video and an action plan to record feedback and progress.


Mystery Shopping - Customer Service Evaluation – Are you concerned about the quality of your company’s customer service? We believe that customer service is more than a department, it is an attitude. We will provide a thorough Customer Service Evaluation on the employee-client experience with your company. Resulting in a client redesign action plan or employee workshop that will focus on resolving your customer service issues and increasing the bottom line.